A Drop of Simplicity

Terms of Service

Billing Policies and Working Schedule at A Drop of Simplicity

Billing Policies
Thank you for choosing A Drop of Simplicity. In commitment to transparent and ethical business practices, the following billing policies are implemented:

  • Transparent Pricing: All service pricing details are communicated upfront. There are no hidden fees. The agreed-upon price at the start of service is final.
  • Invoicing and Payment Terms:
  • Monthly Billing: Billing is conducted on the first of every month.
  • Pre-Payment for Hours: Payment for hours worked is required before starting work.
  • Project Payments:
    • Standard projects: 50% payment upfront, remaining upon completion.
    • Long-term projects: 25% upfront, additional payment at halfway point, with the final balance due upon completion.
  • Retainer Hours: Retainer hours expire 6 months after purchase.
  • Each invoice clearly itemizes provided services, dates, and total amounts due. Payments are typically due within seven days of the invoice date.
  • Late Payment: A nominal late fee may apply, as outlined in our service agreement.
  • Refund Policy: If you’re not satisfied with the service, contact me to discuss a potential refund or service adjustment. Refund requests are considered on a case-by-case basis, subject to our service agreement.
  • Changes to Billing Policies: Drop of Simplicity reserves the right to update these policies, with any changes communicated in advance.

Work Schedule and Communication Policies

  • Work Schedule:
  • Monday to Wednesday: 8:00 AM to 6:00 PM
  • Thursday: 8:00 AM to 4:00 PM
  • Friday and Sunday: Office hours for one hour
  • Communication and Task Management:
  • Email Responses: Committed to responding within 24 hours during business hours, except in emergencies.
  • Phone Calls and Meetings: Scheduled on Mondays and Thursdays, emergency exceptions allowed.
  • Task Notice: Please provide a 48-hour notice for tasks. Expedited charges apply for shorter notices.

For any queries about my billing practices or schedule, please feel free to contact me at adropofsimplicity@gmail.com.

Best regards,
Desiree Kellum